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This page sets out exactly what information bdtk8 collects when you use your account, how that information is stored, and the choices you have over it. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and, where applicable, identity verification documents. When you add a payment method such as Nagad, Upay or Bank Transfer, the transaction reference and wallet identifier associated with that method are recorded against your account for reconciliation and support purposes. We do not store full payment credentials directly; those are handled through the payment channel you select. Beyond registration, we log session activity: pages visited, actions taken in your account dashboard, and device type. This helps us identify irregular access patterns and keep your account secure. Cookies are used to maintain your session state — you can review cookie preferences through your browser settings at any time. We do not sell your personal data to third parties. Data shared with payment processors like Nagad or Upay is limited to what those channels require to complete a transaction. Retention periods vary by data type; financial records are kept for as long as required by applicable rules in your eligible region. Where local law in Bangladesh or your jurisdiction applies specific data-handling obligations, those rules take precedence.
Transaction references linked to your Nagad wallet are stored for account reconciliation only.
Upay transfer identifiers are recorded at the point of transaction and are not shared beyond payment processing.
Bank Transfer records, including reference numbers, are retained in line with financial record requirements for your eligible region.
Not every part of your experience falls under this policy. Understanding the boundary helps you know who to contact when a question arises — and whether it comes to us or to a third-party service you have connected.
Login activity, session records and account settings are fully within the scope of this policy. Any concern about how that data is held or accessed should be directed to our support channel.
When you transact via Nagad, Upay or Bank Transfer, the payment channel's own privacy terms also apply. We record the reference; the channel records its own process. Both policies are relevant.
Game content delivered through our lobby — including titles from Pragmatic Play, Microgaming and Spadegaming — is subject to those studios' own data practices where a game communicates with their servers.
Any external link you follow from our pages takes you outside the scope of this policy. We do not control data handling on external sites and recommend you review their terms before sharing information.
You have real, actionable choices over the data we hold. The most direct route is your account dashboard: after login, the profile and security sections show the personal details currently on record, and you can update contact information from there without contacting support. If you believe a record is incorrect and cannot update it yourself, raise a correction request through our support channel with the relevant detail and we will review it. You may also ask what data categories we hold against your account. Submit that request via the contact route listed in the support section below; we will confirm the categories in scope and the retention period that applies to each. Where local law in your eligible region grants a right to request deletion, we will handle that request in line with those rules — though some financial records may be required to be retained regardless. Starting any of these steps does not affect your account access while the request is being handled.
Log in and open the profile section to see what personal details are currently stored. The dashboard shows your registered contact details and linked wallet references.
Update name or contact details directly in account settings where the field is editable. For locked fields, submit a correction request via support with the accurate information.
You can ask for a summary of the data categories we hold against your account. Contact us through the channel listed below; we respond with the scope and retention period for each category.
Where applicable law in your eligible region allows it, you may request deletion of certain records. Financial transaction data may be exempt from deletion under applicable retention rules.
If you have a specific question about how your data is handled — including wallet records tied to Nagad, Upay or Bank Transfer — our support team can clarify the steps and what information is held. Use the channel that suits you; all routes reach the same account support team.
The chat icon in your account dashboard connects you directly to account support. Use this for time-sensitive data or access questions.
Send a written data request or correction query to our support email address listed in your account settings. Written requests create a reference trail for follow-up.
For routine profile corrections, the account settings panel is the fastest path — no need to contact support unless the field you need to change is locked or requires identity verification.
Your account data does not sit idle. We apply access controls so that only the processes and personnel with a defined need can query account records. Session tokens expire after a period of inactivity, which means an unattended logged-in session does not stay open indefinitely — the exact timeout is shown in your account security settings. Cookie consent preferences you set in your browser are respected across sessions.
Account records are accessible only to authorised internal processes. No external party receives your data except where a transaction via Nagad, Upay or Bank Transfer requires a reference exchange with that channel.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. Analytics cookies, where present, do not carry personal identifiers. Review and adjust cookie settings in your browser at any time.
Different data types are held for different periods. Financial transaction records are retained as required by applicable rules in your eligible region. Account profile data is held while your account is active and for a set period after closure.
When this policy changes in a material way, we update the version date at the top of the page. Continued use of your account after a policy update indicates your acknowledgement. You can always request the current version via support.
These are the questions we hear most often about how account and transaction data is handled. If your specific question is not covered here, contact support through your account dashboard.
At registration we collect your name, contact details and, where required, identity verification documents. Once you link a payment method such as Nagad or Bank Transfer, the associated transaction reference is also recorded against your account for reconciliation purposes.
Wallet identifiers are shared only with the payment channel itself — Nagad or Upay — to the extent needed to process a transaction. We do not pass that information to unrelated third parties. Each channel's own privacy terms apply to how they handle that data on their side.
Log in and open the profile section of your account dashboard. Your registered personal details and linked wallet references are listed there. For a broader summary of all data categories we hold, submit a request through live chat or email support.
Yes. Editable fields can be updated directly in account settings. For locked fields or deletion requests, contact support with the specific detail. Deletion eligibility depends on your local law and eligible region; some financial records may need to be retained regardless.
Retention periods vary by data type. Financial transaction records are kept for as long as applicable rules in your eligible region require. Profile data is held for a set period after account closure. You can ask support for the specific period that applies to your account type.
Session and account-level activity in the lobby falls under this policy. Game content from studios such as Pragmatic Play or Microgaming may involve those studios' own data practices where a title communicates with external servers. We do not control that element; check the relevant studio's terms for detail.